Privacy Policy

This Privacy Policy explains how Telma, Inc., a Delaware corporation, 131 Continental Dr, Suite 305, Newark, DE 19713 (“Telma”, “we”, “us”) collects, uses and shares information when you visit heytelma.com, create an account or use the Telma AI receptionist (the “Service”).

For account and website information, Telma decides how the information is used. For information about people who call a business that uses Telma (“callers”), Telma is a service provider to that business and processes the information on its behalf. If you called a business that uses Telma, please contact that business about your information. We will help them respond.

• Account information: your name, email address, business name, address, phone numbers and the details you add about your business, such as hours, services, prices, questions and your greeting.
• Call information: the caller's phone number, the call audio and recording, the transcript, the summary, messages, and details such as the time and length of the call.
• Payment information: Link, by Stripe, collects your payment details directly. We receive your plan, subscription status and limited billing details, never your full card number.
• Support messages: what you send us when you contact us.
• Website and app usage: device and browser details, IP address, pages visited, referring links and ad click identifiers, collected with cookies and similar technologies (see section 7).

• To provide the Service: answer and transfer calls, write call summaries, send you call summary and account emails, and show your call history.
• To set up and manage your account, subscription and Telma number.
• To support you and tell you about changes to the Service.
• To keep the Service secure, prevent fraud and abuse, and fix problems.
• To check and improve the quality of the Service.
• To measure and improve our marketing, including our ads on Meta.
• To comply with the law.

We do not sell call content and we do not use it to train AI models.

Telma answers calls with AI. The caller's speech is turned into text, an AI language model decides what to say, and a text-to-speech service speaks the reply. Calls are recorded and transcribed. These steps are performed for us by the providers in section 6.

Every call starts with a notice that the caller is speaking with an AI assistant and that the call may be recorded. We do not use call audio to identify callers or to create voiceprints.

• With our service providers (section 6), under contracts that limit their use of it.
• With the business a caller called: call information goes to that business.
• When the law requires it, or to protect the rights and safety of people and Telma.
• As part of a merger, acquisition or sale of assets, under this policy.
• With your permission.

We do not sell personal information. Our website uses advertising cookies, such as the Meta pixel, to measure our ads. Under some US state privacy laws this may count as “sharing” personal information for cross-context behavioral advertising. Section 11 explains how to opt out.

These providers process personal information for us:

We will update this list before we add a provider that processes call information.

• Necessary: keep you signed in and remember your site settings.
• Analytics: PostHog, and Google Analytics when enabled, help us understand how the website and app are used. PostHog may record how you use our pages, with anything you type masked.
• Advertising: the Meta pixel tells us when a visit came from one of our ads and whether you signed up.
• You can block or delete cookies in your browser settings. Blocking necessary cookies may stop sign-in from working.

• Call recordings: deleted automatically 30 days after the call.
• Call audio and transcripts at our voice provider (LiveKit, for quality review): deleted after 30 days.
• Transcripts, summaries, messages and call details in your account: kept while your account is open so you can see your call history.
• Account information: kept while your account is open.
• Billing records: kept as long as tax and accounting laws require. Link keeps its own records under its policies.

You can ask us to delete your account at any time by emailing support@heytelma.com. We delete your account and call information within 30 days of your request, except information the law requires us to keep.

We protect information with encryption in transit, access controls and monitoring. No system is perfectly secure, so please tell us right away at support@heytelma.com if you think your account has been accessed without permission.

Telma is a US company. Our main database and application servers are in Frankfurt, Germany, and several of our providers process information in the United States and other countries. Information about you and your callers may therefore be processed outside your state, province or country, where courts, law enforcement and national security authorities may be able to access it under local law.

Depending on where you live, including California and other US states and Canada, you may have the right to access, correct or delete your personal information, to get a copy of it, and to opt out of the “sale” or “sharing” of personal information or targeted advertising.

• To make a request, email support@heytelma.com. We will confirm your identity and respond within the time the law requires. You can use an authorized agent, and you can appeal a decision by replying to our response.
• To opt out of ad measurement, block third-party cookies in your browser, change your ad settings in your Meta account, or email us.
• You can unsubscribe from marketing emails with the link in each email.
• We will not treat you differently for using your privacy rights.
• If you called a business that uses Telma, contact that business first. We process caller information on its behalf.

The Service is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

We may update this policy. If a change is material, we will tell you by email or in the app before it takes effect. See also our Terms of Service.

Questions or requests? Email support@heytelma.com or write to Telma, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713.